My sidewalk is raised from tree roots or other causes. What are my options to get it fixed?
Question:

My sidewalk is raised from tree roots or other causes. What are my options to get it fixed?
Answer:

Other than temporary repairs such as grinding or ramping with asphalt, City sidewalks can be repaired in one of two ways:

 

1. As part of a Capital Improvement Project-City pays for the cost of the work

The City maintains a Sidewalk Service Request List comprised of requests from residents and property owners. The yearly Citywide Sidewalk Capital Improvement Project is normally a group of the oldest requests on the list. Currently, there are approximately 674 requests on the list, the oldest of which dates to December 2000. Therefore, it takes approximately seven years to have sidewalk repaired as part of a Capital Improvement Project once a request is made.

 

2. As part of the Sidewalk Repair Program-City and property owner share in the cost of the work

Under the Sidewalk Repair Program, the process from the time a resident submits an application to being reimbursed for the City's share of the repair work can be as short as two months.

 

If you would like to know more about the Sidewalk Repair Program, see the attached document that provides a step-by-step guide to completing the applications and answers questions about cost reimbursements, how street trees are removed and replaced when needed, and other details.

 

After you have read the Sidewalk Repair Program information, you may wish to submit a service request for assessment of a sidewalk problem. To do so, click here for the service request screen and choose the "Bad Sidewalk or Curb" item. Fill out the online form and your request will be submitted.

Department: Public Works
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